Return Policy

Return and Refund Policy

Effective Date: 04/01/2026

At UrbanCotton, we want you to feel confident in every purchase you make. If something isn’t quite right, we’re here to help. This policy outlines our return, refund, and exchange process in a clear and fair way.

1. Return Eligibility

To be eligible for a return, items must meet the following conditions:

Unused, unworn, and unwashed
In original condition with all tags and packaging intact
Free from damage not caused during shipping

We reserve the right to refuse returns that do not meet these criteria.

2. Return Timeframe

You may request a return within 14 of receiving your order.

Requests made after this period may not be eligible for a refund or exchange.

3. How to Initiate a Return

To start a return, please contact us at nextloom1@gmail.com with:

Your order number
Reason for return
Photos (if the item is damaged or defective)

Once your return is approved, we will provide instructions on how to send your item back.

4. Refund Process

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Refunds will be issued to your original payment method
Processing may take up to 20 business days.

Please note that original shipping charges (if any) are non-refundable unless the return is due to our error.

5. Exchanges

We offer exchanges for items that are defective, damaged, or if you need a different size or variant (subject to availability).

To request an exchange, contact us at nextloom1@gmail.com. We will guide you through the process and confirm availability.

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 of delivery at nextloom1@gmail.com.

Include photos of the issue so we can resolve it quickly. Depending on the situation, we will:

Replace the item, or
Issue a full refund

We will cover any shipping costs associated with damaged or incorrect items.

7. Non-Returnable Items

The following items are not eligible for return:

Items marked as final sale or clearance
Gift cards
Customized or personalized products
Items that show signs of use or wear

8. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return shipments.